Shipping & Delivery

Delivery and return arrangements are confirmed for each rental. Check the address, window, handover contact, setup scope and any delivery or collection charge before accepting the order.

Service areas

Our listed service cities are Delhi, Noida, Bangalore, Hyderabad, Mumbai, Pune, Chennai and Kolkata. Availability depends on the address, equipment and stock location. A service city is not a promise of a branch or stock at every address. Share your full postcode and address when requesting a quote.

Booking a delivery window

An enquiry does not book delivery. We confirm a window after checking availability, verification, payment requirements and equipment preparation. If you need equipment for a fixed event or start date, include the deadline in your request.

The agreed rental-start and billing basis appear in the order. If our delivery is delayed, contact support for a revised plan and the treatment of affected charges. We will not treat a provisional webpage estimate as your confirmed delivery appointment.

Charges and setup

The quote states whether delivery, setup and collection are included or charged separately. The delivery-charge rules explain how changes and extra visits are handled.

For a projector-and-screen order, confirm the screen, accessories and any assembly, connection or on-site assistance included. Do not assume an operator, a particular cable or venue installation is included unless the order states it.

Address, access and contact details

Provide the floor, access restrictions, receiving contact and any venue permission needed. Tell the team before dispatch if these details change. We confirm any resulting adjustment to the delivery window or cost before proceeding. Have an authorised person available to receive and inspect the equipment.

Checking the delivery

Compare the equipment and accessories with the order and delivery record. Record visible damage, missing items or a specification mismatch, and retain the acknowledgement. Contact support promptly if a fault becomes apparent later. A signed handover does not prevent review of a defect that was not reasonably visible at delivery.

Missed or unsuccessful delivery

If the address cannot be accessed or the receiving person is unavailable, contact the team to arrange the next step. An extra visit is chargeable only under the terms disclosed for the order or a revised arrangement you accept.

If the failure is caused by our delivery arrangement, we will explain the revised plan and how any affected charge is handled.

Collection and end of rental

Contact us before the scheduled end if you need a change. Keep the equipment and accessories ready, back up files and sign out of accounts. Ask for a collection acknowledgement. The agreed order states when rental billing stops and how a delay is handled.

If we miss an agreed collection despite the equipment being available, notify support and keep that record. A charge disputed because of that delay is reviewed against the order and the collection evidence. Deposit settlement follows return inspection, not an assumed shipping deadline.

Contact

For help, email support@indianrenters.com or call +91-9999819719. Our support hours are Monday to Saturday, 10:00 AM to 7:30 PM. Include your quote or order number if you have one. Do not include passwords, OTPs or payment-card security codes.