Cancellation Rules

Tell us as soon as your plans change. A cancellation before supply, an early return after handover and a complaint about defective equipment are assessed separately.

Cancelling before delivery

Contact support with your quote or order number, the items affected and the requested cancellation date. We confirm the order stage and any charge under the cancellation terms disclosed before acceptance. The response must identify the calculation and any refund due.

Preparation or dispatch does not justify a charge that was never disclosed. If the order has not been accepted, ask how any amount received will be returned.

For consumer orders, cancellation charges must comply with applicable law. Where the Consumer Protection (E-Commerce) Rules apply, a charge for cancelling after confirmation cannot be imposed on a consumer unless similar charges are borne by us if we unilaterally cancel the order.

Changing an order

A different specification, quantity, delivery address or date requires revised written details. Check the new charges and arrangements before accepting the change. We confirm availability before treating the revised request as an accepted order.

Returning before the agreed end

Request the early-return settlement before collection. The calculation must follow the accepted order's notice, commitment and billing terms. It must explain rental already used, any remaining obligation or agreed recalculation, and other applicable items.

The calculation must have been disclosed before you accepted the order. Ask support to review an amount that was not agreed or is inconsistent with the accepted method.

Where we cannot supply or equipment is defective

If we cannot supply the confirmed order, we explain the revised options and refund treatment. A change to your specification needs your approval. If the delivered equipment is defective or materially different, report it under returns and refunds. The available remedies are considered under the agreement and applicable law rather than a voluntary-cancellation label.

Written settlement

Keep the cancellation acknowledgement and settlement. They should show any agreed charge, amounts received, refund balance, payment method and expected processing date. Contact support if a figure differs from the accepted order or a refund is overdue.

Contact

For help, email support@indianrenters.com or call +91-9999819719. Our support hours are Monday to Saturday, 10:00 AM to 7:30 PM. Include your quote or order number if you have one. Do not include passwords, OTPs or payment-card security codes.