Rules & Charges

Your written quote and accepted order must show the commercial rules that apply to your rental. Use these pages to check an arrangement or understand a charge before you confirm.

Charges before acceptance

Check the equipment, accessories, rental dates, billing cycle, rental amount, taxes, deposit and logistics total. Ask for the cancellation and early-return calculation, return-billing cutoff, inspection period and refund deadline. Do not accept an unresolved commercial figure.

Find the relevant rule

• Equipment rental terms: acceptance, use, support, deposits and return obligations.
• Delivery and collection and logistics charges: booking, handover, setup and extra visits.
• Cancellation and early return: changes before supply and shortened rentals.
• Overdue payments and late returns: disclosed charges and disputed collection delays.
• Extensions and repeat billing: revised end dates and renewal arrangements.
• Returns and refunds: faults, inspection, settlement and refund follow-up.
• KYC and privacy: verification and personal information.

If the quote and website disagree

Ask the team to resolve the difference in writing before confirming. An order-specific commercial term must be clearly disclosed and accepted; applicable legal rights still apply. A later webpage edit does not silently alter your confirmed rental.

Questioning a charge

Send the quote or order number, invoice and relevant record to support. Ask for the accepted term and calculation. Keep handover and return acknowledgements until settlement is complete.

Contact

For help, email support@indianrenters.com or call +91-9999819719. Our support hours are Monday to Saturday, 10:00 AM to 7:30 PM. Include your quote or order number if you have one. Do not include passwords, OTPs or payment-card security codes.