KYC Verification Policy

Before accepting a rental, IndianRenters verifies who is responsible for the equipment and where it will be used. The document list depends on the renter and order. Ask the team for the current list before sharing documents.

Individual renters

We may need an accepted identity document, address proof and contact details matching the order. Ask which document types are suitable for your circumstances. Do not send every document you hold when one accepted proof is sufficient.

If Aadhaar is offered as an identity option, ask for an alternative method if you prefer. Where a masked document is accepted, use that format. The team must confirm the approved submission method and the information needed before you send a copy.

Businesses and authorised representatives

For a business order, we may need the registered name and address, relevant registration or tax information, and evidence that the person approving the order has authority to act. A purchase order or signatory record may be required for the arrangement.

A sole proprietor, startup and incorporated company may have different documents. Ask for the list applicable to your business and use the form the team confirms for that application.

Bank statements and reference contacts

Some verification applications request a bank statement or a contact reference. Requirements depend on your application. If a further document is requested, ask why it is needed and what information is relevant before sending it.

Get permission before providing another person's details. Do not share credentials, OTPs, full card details or information unrelated to the verification request.

Submitting and correcting information

Confirm the submission link or channel through our official contact details. The team reviews the information for the order and contacts you if something is missing or inconsistent. A document submission is not itself approval.

If verification cannot be completed, ask what is missing and whether an accepted alternative is available. We confirm the outcome and next step in writing. Delivery timing is confirmed separately after the other order requirements are met.

Use and privacy

Verification information is used to identify the renter, confirm the order contact and address, and assess the rental application. The privacy policy explains information handling and the route for access, correction or deletion requests. An active agreement or legal retention requirement can affect removal of a record.

Report an unfamiliar document request or suspicious link to support before using it.

Contact

For help, email support@indianrenters.com or call +91-9999819719. Our support hours are Monday to Saturday, 10:00 AM to 7:30 PM. Include your quote or order number if you have one. Do not include passwords, OTPs or payment-card security codes.